FAQ

Frequently Asked Questions

Below are the most frequently asked questions from users. If you have a question that does not appear in this list, please do not hesitate to contact us.

  • What COVID-19 health security measures have been taken at the Petit Palace Cliper Gran Vía?

    At the Petit Palace Cliper Gran Vía we have adopted numerous measures to take care of you and take care of ourselves, such as hotel health insurance, online pre-check-in, social distance markers, disinfection of suitcases, partitions, temperature taking for customers, security amenities kit, key disinfection, hydrogel dispensers, mandatory use of masks by clients and staff, more intensive room cleaning, breakfast with room service, PPE available, capacity control, uniform cleaning at 60ºC ...

  • Is the Petit Palace Cliper Gran Vía a pet friendly hotel that allows the accommodation of pets?

    Yes, the Petit Palace Cliper Gran Vía is a pet friendly hotel in Madrid that allows pets. We offer a bed, bowl and food for your pet.

  • Can I stay at the Petit Palace Cliper Gran Vía once I have checked out?

    Yes, the Petit Palace Cliper Gran Vía allows a free flexible departure time on Sundays and Mondays until 3:00 p.m. upon availability. Confirm conditions with reception.

  • What interesting places are close to the Petit Palace Cliper Gran Vía?

    The Petit Palace Cliper Gran Vía is a hotel located in Calle de Chinchilla, 6. Gran Vía, Plaza de España, Chueca, Fuencarral, Callao, Puerta del Sol… the options you have to explore Madrid from Petit Palace Cliper Gran Vía are truly endless. Keep in mind that the nearest attraction to the hotel is Gran Vía itself. The most famous boulevard in Madrid, Gran Vía offers a non-stop buzz 24 hours a day 🔥. Shops, restaurants, cinemas, and plenty of people walking in a hurry from here to there 🏃‍♀‍🚶‍♂‍🏃‍♂‍🚶‍♀‍. Gran Vía in Madrid is the heart of the Spanish capital and staying here is an experience (one of the good ones 😉).

    You can also enjoy the energy of the LGBT neighbourhood of Chueca, the museums found in the area of Salamanca, the fantastic shopping in Fuencarral, the cinemas of Callao, and even the Egyptian temple next to Plaza de España!

  • What entertainment options does the Petit Palace Cliper Gran Vía offer?

    The Petit Palace Cliper Gran Vía offers you some special services such as bicycle rental, MIFI, Wi-Fi, healthy breakfast buffet, 24 hour reception, meeting room, lobby

  • Does the internet Wi-Fi connection have any cost at the Petit Palace Cliper Gran Via ?

    Clients' internet connection is free at the Petit Palace Cliper Gran Via. In addition, our hotel in Madrid offers a MIFI service, internet with free data throughout the city.

  • Is the Petit Palace Cliper Gran Vía adapted to accommodate guests with accessibility needs?

    Yes, the Petit Palace Cliper Gran Vía hotel is a hotel adapted for people with disabilities. Check with the hotel reception for adapted services and facilities such as rooms for people with reduced mobility.

  • What kind family travelers services does the Petit Palace Cliper Gran Vía offer?

    The Petit Palace Cliper Gran Vía is a Chueca hotel ideal for families with children. We have family rooms for up to 6 people, free breakfast for children booking on the official website, gifts for children, comfortable bed bunks...